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When Everything
Is Digital, Write.

Handwritten mail that gets opened and remembered.

Request a Free Sample See How It Works

Why It Works

You're reading this, and that's exactly the point.

Inboxes are full and ads get scrolled past. A handwritten envelope still gets picked up.

Gets Opened

It does not look like post that can wait, so it gets opened first.

Feels Personal

Real ink on real paper shows that someone took the time.

Made to Scale

Ten letters or ten thousand, every piece is genuinely handwritten.

Services

What We Write

From a single founder note to a full prospecting campaign, we write the piece that fits the moment.

Prospecting

Reach the decision makers who never reply to email. A handwritten approach lands on the desk instead of the spam folder.

Founder Notes

A short, personal note signed by the person at the top. Nothing builds credibility with a new client faster.

Thank You Notes

Say thank you in a way that gets kept rather than closed. The simplest campaign we run, and consistently the most effective.

Surprise & Delight

Unexpected, unbranded and genuinely memorable. The kind of gesture customers photograph and tell other people about.

Industries

Where Handwritten Mail Works Hardest

Estate Agents

Valuation approaches, just-sold notes and landlord outreach that reach the doormat instead of the junk folder. Handwritten post still opens doors in a postcode you want to own.

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Charities

Donor thank-yous, regular-giver milestones and legacy conversations that feel like a person wrote them. Supporters give again when they feel genuinely seen.

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Hotels & Hospitality

In-room welcome cards, VIP arrivals and post-stay thank-yous written by hand. The detail guests remember long after the stay, and mention in the review.

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E-commerce

A founder's note in the first order, a thank-you on a high-value purchase, a win-back for a customer who drifted. Notes can trigger automatically from your store.

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Car Dealerships

Test-drive follow-ups, collection notes, end-of-finance timing and service reminders. A handwritten letter reaches the customer your email sequence lost.

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Marketing Agencies

White-label handwritten campaigns you can run under your own brand. We stay invisible, you deliver a channel your competitors cannot copy quickly.

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Simple From Start to Post

How It Works

Three steps from first conversation to letters landing on doormats.

Brief Us

Tell us the campaign, the audience, the message and the quantity. We help you sharpen the wording so it reads naturally in handwriting.

We Write It

We prepare and write each item using our robotic technology, address every envelope, and quality-check every letter and envelope.

It Lands

We post the mail, or supply it for you to include in customer orders. Then we repeat what works and build it into an ongoing programme.

What our clients say

From estate agencies, hotels, dealerships, charities and e-commerce brands

Three instructions from one mailing

We sent 200 letters into a postcode we had been trying to break into for two years. Three instructions came back inside a month. Nothing in our email marketing has ever done that. We sent 200 letters into a postcode we had been trying to break into for two years. Three instructions came... We sent 200 letters into a postcode we had been trying to break into for two years. Three instructions came back inside a month. Nothing in our email marketing has ever done that.

Rachel M., Estate Agency Director

Guests mention it in the reviews

The welcome notes go in every suite now. Guests photograph them and they show up in the reviews by name. For the cost per room it is the best thing we do. The welcome notes go in every suite now. Guests photograph them and they show up in the reviews by name.... The welcome notes go in every suite now. Guests photograph them and they show up in the reviews by name. For the cost per room it is the best thing we do.

Daniel O., Hotel General Manager

Our donors actually reply

We used it for regular-giver milestones and got handwritten replies back. Not donations, replies. That has never happened with a printed appeal. We used it for regular-giver milestones and got handwritten replies back. Not donations, replies. That has never happened with a... We used it for regular-giver milestones and got handwritten replies back. Not donations, replies. That has never happened with a printed appeal.

Priya S., Head of Fundraising

It runs off our Shopify orders

Every order over a certain value triggers a note from our founder. It is set up once and forgotten. Repeat purchase on those customers is noticeably higher. Every order over a certain value triggers a note from our founder. It is set up once and forgotten. Repeat... Every order over a certain value triggers a note from our founder. It is set up once and forgotten. Repeat purchase on those customers is noticeably higher.

Tom B., E-commerce Owner

Reached buyers our emails lost

We used it for end-of-finance customers who had gone quiet. Several booked an appraisal off the back of the letter alone. Straightforward to set up. We used it for end-of-finance customers who had gone quiet. Several booked an appraisal off the back of the letter... We used it for end-of-finance customers who had gone quiet. Several booked an appraisal off the back of the letter alone. Straightforward to set up.

Marcus L., Dealer Principal

We run it white label for clients

We offer it under our own brand and the client never sees a third party. Turnaround has been reliable every time and the quality is consistent. We offer it under our own brand and the client never sees a third party. Turnaround has been reliable every... We offer it under our own brand and the client never sees a third party. Turnaround has been reliable every time and the quality is consistent.

Hannah K., Agency Founder

Technology behind. Personal up front.

At Pen & Post, we believe the messages people remember are the ones they choose to hold. We create genuine handwritten letters using our state-of-the-art robotic technology. Technology works quietly behind the scenes to ensure consistency at any scale, but the experience always feels personal. Our clients turn to handwritten mail when emails are ignored and ads are scrolled past, because authentic, handwritten communication still earns attention.

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Ready to get noticed?

Start With A
Free Sample.

We write one by hand and post it to you. No obligation.

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